Online Purchase Return Procedures*

Here is the easy way to return your item from Storybh.com:

• Please email us orders@storybh.com and we'll be happy to assist. In the email, please indicate which items will be returned and the reason for each return.
• Package your return item in the product box and Story packaging. Otherwise, pack your return in a well-padded box to prevent damage in transit.
• Mail the package to the following address**: 1396 Poinsettia Ave. Vista, CA 92081
• You will receive an email confirmation when we receive the package and your return is processed. 

It takes up to 30 days to process returns and credit your account or to issue an online store credit. Please note that your financial institution may take longer to reflect the transaction.

* Items purchased at stores cannot be returned by mail.

** We strongly suggest keeping your shipping label until you receive an email confirmation from us that we receive the package from you.